Shipping policy

1. Order Processing Times

  • All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • During high-volume periods (new drops, sales, restocks), processing times may extend to 3–7 business days.

  • You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We ship Australia-wide using trusted carriers such as Australia Post, Sendle, or equivalent couriers.

Standard Shipping

  • Flat Rate: $10.00

  • Estimated Delivery: 3–7 business days

Express Shipping

  • Flat Rate: $15.00

  • Estimated Delivery: 1–3 business days

Delivery timeframes are estimates only. TDY Apparel is not responsible for delays caused by the carrier, weather conditions, peak seasons, or factors outside our control.

3. Order Tracking

All orders include a tracking number that will be emailed once your package is dispatched.
If you have not received a tracking email within 5 business days, please contact us at reception@todayfitness.com.au

4. Shipping Address Accuracy

Please ensure your shipping details are correct at checkout.

  • TDY Apparel is not responsible for orders shipped to incorrect or incomplete addresses supplied by the customer.

  • If an order is returned to us due to an incorrect address, the customer will be responsible for any re-delivery fees.

5. Lost, Stolen, or Damaged Parcels

Once an order has been handed to the carrier, TDY Apparel is no longer liable for:

  • Delayed deliveries

  • Lost or stolen parcels

  • Damage occurring in transit

If an issue occurs, we will assist you in lodging an investigation with the carrier.

6. Pre-Orders & Backorders

If an item is marked as pre-order, the estimated shipping window will be displayed on the product page.
Placing a pre-order means you understand that the item will ship at a later date.
Orders containing both pre-order and in-stock items may be shipped together unless otherwise stated.

7. Multiple Shipments

If your order contains items shipping from different warehouses or restock batches, you may receive multiple parcels. You will receive tracking for each shipment.

8. Click & Collect (If Applicable)

If offered at checkout:

  • You will be notified via email when your order is ready for pickup.

  • Orders must be collected within the specified timeframe.

  • Photo ID or order confirmation may be required upon pickup.

9. Shipping Restrictions

We currently ship within Australia only.
For international shipping inquiries, please contact us directly.

10. Customer Support

If you have any questions regarding your shipment, please contact our support team at: reception@todayfitness.com.au or by using the contact form on our support page.